Maintenance and Support Services

Outcome 1: Planning, Coordinating, and Leading Team Operations

• Plan, organize, lead, coordinate, monitor, evaluate, and continuously update the team’s work strategy.
• Identify and allocate human, financial, and material resources required for team activities.
• Distribute assignments to team members, monitor execution, and implement corrective actions.
• Evaluate staff performance, provide constructive feedback, and facilitate skill-building initiatives.
• Implement user feedback mechanisms to enhance team service quality and efficiency.
• Prepare and submit regular performance reports covering achievements, challenges, and proposed solutions.

Outcome 2: Computer Hardware, Network, Printer, and Software Maintenance & Security

• Oversee and perform diagnoses and repairs on complex hardware, software, server, SAN, and PC power supplies or motherboard failures.
• Inspect data center infrastructure routinely, including Precision AC, Comfort AC, and HVAC systems.
• Conduct power system scalability studies and compile feasibility reports.
• Prepare system disk images across various computer models to enable rapid recovery during technical failures.
• Deploy operating systems directly from servers to client workstations.
• Inspect, verify, and enforce quality standards on maintenance performed by other technicians.
• Maintain software efficiency, manage system upgrades, and secure storage systems and data backups.
• Draft technical specifications for desktop, laptop, and accessory procurement, and lead technical evaluations.

Outcome 3: Researching and Innovating Maintenance Methodologies

• Lead and coordinate studies to develop modernized IT maintenance workflows, systems, and procedures.
• Identify, adapt, and deploy new technological solutions to improve internal repair processes.
• Design and implement an automated repair request and service delivery system.
• Participate in relevant workshops, technical seminars, and international conferences for continuous professional development.
• Conduct user needs assessments and cost estimation studies for upcoming IT hardware requirements.

Outcome 4: Providing Technical Support and Capacity Building

• Develop and maintain technical user manuals and hardware/network instructional guides.
• Introduce users to emerging software applications and computer technologies.
• Conduct training programs on basic computer handling, hardware care, and system usage.
• Provide technical assistance and advisory support to end-users across all organizational departments.
• Deliver mentorship, technical guidance, and skill enhancement support to computer maintenance staff.

Computer Based Test (CBT)

• Provide maintenance and technical support for the Central/Tewodros Campus computer laboratories used for Ministry of Education examinations.
• Coordinate and manage computer laboratories to ensure their readiness, availability, and proper operation during examinations.
• Provide technical support and troubleshooting before, during, and after computer-based examinations.

CBT Examinations Supported:

• Model Exam
• Remedial Exam
• Exit Exam
• Grade 12 Examination
• NGAT (National Graduate Admission Test)